Connect with Blair and Blythe.
Your complete satisfaction as a cherished customer is always our first priority. We’ll be happy to answer your questions and address your concerns.
For answers not supplied below, please don’t hesitate to contact us.
FAQ
How long will it take to get my order?
Orders will be carefully packaged and shipped within 1-3 business days. During peak holiday seasons and new collection debuts, orders will be shipped within 3-5 business days.
What is Blair and Blythe’s return policy?
If you wish to return your item(s):
For online orders, we will accept your return with accompanied original purchase receipt/gift receipt within 14 days of delivery for refund to original payment method only or product exchange for a damaged/broken item. Please be aware that any shipping fees paid at checkout are non-refundable.
For in-store orders, we will accept your return with accompanied original purchase receipt/gift receipt within 14 days of purchase for refund to original payment method only, or merchandise credit in the form of a gift card.
If the return is due to damage or an error on our end, we will provide a pre-paid shipping label for returns. Otherwise, you are responsible for any shipping fees associated with returned merchandise.
Final sale items include opened cloth dinner and cocktail napkins, special-order/custom furniture, select items purchased through design services, candles, laundered/used items, sale pieces, items won in a giveaway, and lighting. Please refer to your design service contract for specific details on return policy.
Return items at your own risk. Ensure proper shipment packaging is adequate for protection and at your own option, insured. Items received damaged upon return will not be eligible for return. Please make sure to share tracking information until received back to our store.
All confirmed shipped items’ delivery fulfillment is sole responsibility of shipment carrier. Please refer to shipment confirmation email for shipment carrier info, tracking information, and delivery confirmation. Please refer to shipment carrier website for customer service and contact information for delivery questions or concerns.
To begin a return process or further questions, please contact support@blairandblythe.com.
What if I receive damaged or missing products?
Please contact support@blairandblythe.com through the message form above and include order number, name of item damaged, and/or missing item description, and our team will work diligently to work with you to replace each verified damaged or missing piece or reach a resolution.
How can I make a change to an existing order?
Please email support@blairandblythe.com within 24 hours of placing your order. After 24 hours, or if you have received a tracking notification, changes are not able to be made.